Returns & Replacements
Centrex Technical Sales abides by the following policy for Returns and Replacements.
No returns will be accepted after 30 days.
Return Merchandise Authorization (RMA) form with RMA number will be emailed to you and please included RMA with return product. Please email us, company name, invoice number, item & quantity to obtain RMA.
Returned merchandise subject to 25% re-stocking charge and freight expenses. All return merchandise must be brand new with original packing material and sellable. No credit will be allowed for used or un-sellable merchandise.
Machinery, tanks, pumps, instruments, and products subject to manufacturer warranty and repair policy are not returnable. Custom hoses (i.e. crimped with ends) are non-returnable.
Centrex Technical Sales, LLC
2558 Turkey Creek Road
Oilville, VA 23129
Shipping & Delivery
Centrex Technical Sales abides by the following policy for Shipping and Delivery.
Shipping charges are extra and will be added to invoice. Delivery is for commercial location with standard business hours. Special services, lift gate delivery, re-delivery and re-routing are subject to trucking company fees and policy. Transit time does not include weekend or holidays. Consignee are responsible for trucking fees and delivery arrangement. No residential delivery and we do not supply product for personal use.
UPS next day and 2nd day shipping, order must be received by 2 pm (eastern standard time) for processing & shipping. If Saturday delivery is required, please contact us if service is available in your area. UPS charge extra fee for Saturday delivery, it’s not a standard service.
Please inspect merchandise upon delivery and report damage or shortage within 3 days by email. Any discrepancy or damages must be noted on freight bill and signed by driver at the time of delivery so trucking company will honor the claim. We will not be responsible for any damage or loss if a freight bill does not note damage or shortage with signature from driver.
Payment & Pricing
Centrex Technical Sales abides by the following Payment and Pricing guidelines.
Minimum order is $25.00
Wire transfer or prepay check required for order over $5000.00
All prices are FOB Virginia warehouse or Origin shipping point.
Price does not include freight or tax
Prices are subject to change without notice
WHAT WE COLLECT
We may collect the following information:
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers
For the exhaustive list of cookies we may collect see the list of cookies we collect section below.
WHAT WE DO WITH THE INFORMATION WE GATHER
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
LINKS TO OTHER WEBSITES
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
CONTROLLING YOUR PERSONAL INFORMATION
You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected]
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to .
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
LIST OF COOKIES WE COLLECT
The list below describes the cookies we collect and what information they store.
CART: The association with your shopping cart.
CATEGORY_INFO: Stores the category info on the page, that allows to display pages more quickly.
COMPARE: The items that you have in the Compare Products list.
CURRENCY: Your preferred currency
CUSTOMER: An encrypted version of your customer id with the store.
CUSTOMER_AUTH: An indicator if you are currently logged into the store.
CUSTOMER_INFO: An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS: Stores the Customer Segment ID
EXTERNAL_NO_CACHE: A flag, which indicates whether caching is disabled or not.
FRONTEND: You sesssion ID on the server.
GUEST-VIEW: Allows guests to edit their orders.
LAST_CATEGORY: The last category you visited.
LAST_PRODUCT: The most recent product you have viewed.
NEWMESSAGE: Indicates whether a new message has been received.
NO_CACHE: Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART: A link to info about your cart and viewing history if you have asked the site.
POLL: The ID of any polls you have recently voted in.
POLLN: Information on what polls you have voted on.
RECENTLYCOMPARED: The items that you have recently compared.
STF: Information on products you have emailed to friends.
STORE: The store view or language you have selected.
VIEWED_PRODUCT_IDS: The products that you have recently viewed.
WISHLIST: An encrypted list of products added to your Wishlist.
WISHLIST_CNT: The number of items in your Wishlist.